We provide comprehensive support during the entire process of implementing online training. A project manager talks you through every step in the process, and provides you with a single point of contact for any enquiries you may have. It's really very simple.

The cost of implementation is included in your course or LearnForce subscription, and includes:

• Planning and advice prior to implementation to addressing common problems
• Creation of user accounts and, where appropriate, distribution of usernames and passwords to end users
• Generation of course plans and allocation of course plans to groups
• Creation of groups and allocating roles in those groups (i.e., identifying supervisors and giving them reporting access)
• Provision of ongoing technical support
• Assistance with internal marketing

Computer Requirements

Our online learning system is accessible 24 hours a day, 7 days a week, 365 days a year. We can cater for low end computers, allowing almost any organisation to access our courses without the need for upgrades or additional purchases.

Your Learning Portal

We encourage clients to develop a branded online portal built around your marketing style guide. It's more than just a logo in the corner. Our skilled designers will work with you to capture your unique brand for online learning.

Setting Up

Learners who require access to the training are provided with a unique username and password, and this forms the basis of each account. The details are stored on LearnForce, our LMS, and everything that the learner does while logged into LearnForce is recorded against this username.

User accounts can be organised into one or more groups, which provides a way of organising the user accounts into a clear structure. The group structure used will normally match the group structure within your organisation. This means that groups on LearnForce will match the locations, branches, departments or project groups in place in your organisation, making reporting on individuals and groups a much more straight forward process.

The group structures for your organisation are created by an implementation manager according to your directions. This includes the creation of administrator accounts for each group.

Using LearnForce, administrator’s can view other user’s training activity, modify their details and perform reports on the group as a whole. Administrators will generally be supervisors, managers, training administrators and those more senior within an organisation.

Integration

We have worked with many customers to integrate LearnForce with the clients own LMS or HR systems, in the form of single sign on and automated progress report uploads.

Support

Second level technical support is provided for the life of your organisation’s course or LearnForce subscription.

Each organisation’s requirements for the creation of new accounts and management of training records will be different, and your project manager will work with you to identify an effective ongoing system.